Senior Associate Relations Manager

Role Overview

• The Senior Associate Relations Manager is responsible for leading a team of Associate Relations Managers supporting various markets.
• Coach team members on associate relations skills and focus on development of team members' subject matter expertise.
• Resolve issues at the lowest level possible.
• Work directly with various leadership levels from front line leaders to higher level leadership up to executives.
• Guide and support leadership in complex and high-risk associate relations decision making.
• Handle a case load and effectively manage the review, resolution and documentation of code of conduct related matters and policy violations.
• Lead a team of Associate Relations Managers who manage the documentation of code of conduct related matters and policy violations.
• Support and guide Associate Relations Manager in handling employment concerns, providing quality customer service.
• Provide strategic Associate Relations support, business partnership, and coaching to all levels of the ministry.
• Demonstrate a change management mindset through process and policy improvement to enhance employee experience.

Requirements

• Bachelor’s Human Resources (required)
• Masters Human Resources (preferred)
• 7 years’ experience of independently conducting a thorough investigation (required)
• 7 years' experience in Employee and Labor Relations or related field (preferred)
• 3 years of related Human Resources experience (preferred)
• 3 years proven record of business management experience (preferred)
• Excellent customer service (required)
• Excellent communication (required)
• Excellent interpersonal skills (required)
• Strong written skills (required)
• Strong Verbal/Consultative skills (required)
• Rapport building (required)
• Influential (required)
• Reasoning (required)
• Problem-solving (required)
• Conflict resolution (required)
• Independent judgement (required)
• Discretion (required)
• Ability to maintain confidentiality (required)
• Dependable (required)
• Punctual (required)
• Knowledge of Federal and State Employment laws (required)

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, shot
• and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support