Sales Center Operations Manager – V

Role Overview

• Achieves revenue, budget and other business objectives for each fiscal year
• Develops business relationships with key customers within the store coverage area
• Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis
• Provides leadership and direction in the pursuit of store objectives with employees
• Communicates and works closely with customers to maximize market penetration and margin potential
• Develops and implements strategic plans to accommodate corporate goals
• Advises customer on product selection, pricing and sales volume and continues to build customer relations
• Analyzes and controls expenditures of SSC to conform to budgetary requirements
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process
• Ensures prudent credit transactions and manages account collections
• Participates in the planning process by providing accurate, achievable sales forecasts
• Align achievements with corporate goals, standards, and objectives
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program
• Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes
• Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties. Assists where necessary
• Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as ongoing performance management and development
• Manages store metrics to ensure performance
• Maintains store KPI’s to meet audit expectation requirements
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance
• Performs other related duties as required

Requirements

• HS diploma and 5+ years relevant sales experience required OR
• Bachelor’s degree in Business or related field and 1+ years of relevant sales experience
• 4 years prior selling experience
• Minimum 2 years previous management experience

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement