Sales Center Operations Manager V

Role Overview

• Managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.
• Achieving revenue, budget, and other business objectives for each fiscal year.
• Developing business relationships with key customers within the store coverage area.
• Clearly defining goals and objectives for SSC personnel to measure performance and communicating these objectives to the staff on a regular basis.
• Providing leadership and direction in the pursuit of store objectives with employees.
• Communicating and working closely with customers to maximize market penetration and margin potential.
• Developing and implementing strategic plans to accommodate corporate goals.
• Advising customers on product selection, pricing, and sales volume and continuing to build customer relations.
• Analyzing and controlling expenditures of SSC to conform to budgetary requirements.
• Analyzing sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process.
• Ensuring prudent credit transactions and managing account collections.
• Participating in the planning process by providing accurate, achievable sales forecasts.
• Aligning achievements with corporate goals, standards, and objectives.
• Communicating the safety program goals and expectations and ensuring associates are properly trained in the Safety program.
• Training, leading, and developing associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross-training on all areas of SSC operations; assisting where necessary.
• Recruiting, hiring, and managing SSC staff associates. Includes daily support and direction, as well as on-going performance management and development.
• Managing store metrics to ensure performance.
• Maintaining store KPI’s to meet audit expectation requirements.
• Ensuring compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
• Performing other related duties as required.

Requirements

• HS diploma and 5+ years relevant sales experience required OR
• Bachelor’s degree in Business or related field and 1+ years of relevant sales experience.
• 4 years prior selling experience.
• Prior customer service experience is a plus.
• Minimum 2 years previous management experience.

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement