Account Manager

Role Overview

• The Account Manager will have a unique insight to the various idiosyncrasies to the individual markets and be directly and indirectly responsible for their outputs.
• Collaboration Opportunities: Serving as a consultative partner, helping to identify opportunities for growth within health plan specialty management and Evolent.
• Partner with Evolent central Strategic Account resources to implement relationship best practices and drive value communication and satisfaction at all levels of the partner organization.
• Proactively manage client operational end to end resolution in a timely manager. Client-facing for all associated role responsibilities.
• Development and management of monthly, quarterly, and annual client reporting. In addition to quality review and client Q & A reporting.
• Understand and monitor performance to PG/ SLA expectations.
• Track and/or monitor a client’s requirements/projects to the agreed upon specifications.
• Run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Expert (SME).
• Take a proactive approach to managing the client and anticipating needs to ensure satisfaction and a continued business relationship.
• Maintains a sound knowledge of the client’s business and a comprehensive knowledge of Evolent’s specialty products and services.
• Demonstrate general awareness of standardized and documented Evolent structure, functional objectives, and capabilities to manage client expectations.
• Serve as a liaison between the client and key Evolent stakeholders related to issues, client projects and initiatives.
• Collaborate with internal stakeholders to resolve issues or find solutions.
• Utilize Evolent systems and tools to effectively field questions and manage client requirements efficiently (i.e. reporting, eligibility files, provider files).
• Review and validate accuracy of client deliverables prior to external distribution.

Requirements

• Bachelors’ Degree or equivalent work experience
• Required.
• Ability to find creative solution in an ever changing and growing environment
• Required.
• This role requires approximately 25% travel
• Required.
• Recognize when action is required to support a client without being prompted
• Required.
• Effectively manages prioritization and creates appropriate action plan and follows through
• Required.
• Public speaking experience and excellent oral and written communication skills
• Required.
• Microsoft Office (Word, Outlook, Excel, PowerPoint) Intermediate Experience
• Required.
• Team player, Problem solver and Self Motivated– Required.
• Exceptionally high “Emotional Intelligence” and able to connect with diverse constituents, actively listen, and identify key areas of sensitivity – Preferred.
• 2 years of Account Management healthcare experience
• Preferred.

Benefits

• health insurance benefits
• comprehensive benefits