Provide operational knowledge of, and project delivery support to, US Market Access initiatives
Collaborate with leadership to design, optimize, and monitor field inquiry programs and other operational processes to assess account dynamics and drive continuous effectiveness and growth
Develop operational excellence and align implement field inquiries best practices
Coordinate across cross-functional teams to ensure consistent resolution to field market access inquiries; monitor and report performance of key initiatives
Identify opportunities to innovate and optimize operational processes to field and resolve market access inquiries
Utilize vendor platforms and demonstrate understanding of functionality, limitations and accuracy of information available through key vendors
Support development of field inquiry and resolution dashboards and contribute towards the development of novel field inquiry and resolution processes, platforms, and KPIs
Work closely and engage with field operations teams to ensure field inquiry and resolution activities are aligned and implemented in an expeditious manner
Contribute to the design and implementation of essential cross-functional field and functional team training on the inquiry system
Requirements
Bachelor’s degree is required; an advanced degree (MBA, MS Life Sciences) is preferred
Minimum of 3 years of experience in Marketing/Sales, Market Access, Operations, Managed Care Finance, or associated degree
Knowledge of pharmaceutical MLR processes and Veeva functionality preferred
Experience working with development teams and/or optimizing user experience (UX)
Knowledge and experience of AI in Operations preferred
Track record of strong execution and results
Ability to synthesize simplified, direct and effective communications
Strong interpersonal, communication, influencing and analytical skills combined with a proven ability to successfully collaborate across a matrix organization
Ability to drive multiple projects and consistently meet deadlines
Engage within a matrixed organization, especially across market access and travel as required by the business
Benefits
health, life and disability benefits
401(k) with company contribution and match
generous time off package including vacation, personal days, holidays and other leaves