Senior Manager, Market Access Operations

Role Overview

• Provide operational knowledge of, and project delivery support to, US Market Access initiatives
• Collaborate with leadership to design, optimize, and monitor field inquiry programs and other operational processes to assess account dynamics and drive continuous effectiveness and growth
• Develop operational excellence and align implement field inquiries best practices
• Coordinate across cross-functional teams to ensure consistent resolution to field market access inquiries; monitor and report performance of key initiatives
• Identify opportunities to innovate and optimize operational processes to field and resolve market access inquiries
• Utilize vendor platforms and demonstrate understanding of functionality, limitations and accuracy of information available through key vendors
• Support development of field inquiry and resolution dashboards and contribute towards the development of novel field inquiry and resolution processes, platforms, and KPIs
• Work closely and engage with field operations teams to ensure field inquiry and resolution activities are aligned and implemented in an expeditious manner
• Contribute to the design and implementation of essential cross-functional field and functional team training on the inquiry system

Requirements

• Bachelor’s degree is required; an advanced degree (MBA, MS Life Sciences) is preferred
• Minimum of 3 years of experience in Marketing/Sales, Market Access, Operations, Managed Care Finance, or associated degree
• Knowledge of pharmaceutical MLR processes and Veeva functionality preferred
• Experience working with development teams and/or optimizing user experience (UX)
• Knowledge and experience of AI in Operations preferred
• Track record of strong execution and results
• Ability to synthesize simplified, direct and effective communications
• Strong interpersonal, communication, influencing and analytical skills combined with a proven ability to successfully collaborate across a matrix organization
• Ability to drive multiple projects and consistently meet deadlines
• Engage within a matrixed organization, especially across market access and travel as required by the business

Benefits

• health, life and disability benefits
• 401(k) with company contribution and match
• generous time off package including vacation, personal days, holidays and other leaves