About this role
Role Overview
- Supports the regulated cancellation and processing of automobile and recreational product (recfi) dealer warranties at time of early payoff, sold collateral, or total loss.
- Works closely with internal business partners to process refunds to customers and external partners to ensure customers are receiving the correct refund amounts.
- Process physical and virtual funds received from dealerships and warranty providers utilizing a daily spreadsheet to track funds received.
- Complete required ticket work, payment slips, and system documentation.
- Respond to incoming phone calls from customers on a daily basis, ensuring their questions surrounding warranty refunds are answered.
- Initiate outbound calls to warranty providers to ensure we have accurate refund amounts by the required dates.
Requirements
- High School diploma or equivalent (GED)
- Minimum of 2 years' general work experience
- Experience in the use of Personal Computers including word processing, spreadsheet, presentation, and industry-specific software.
- Microsoft suite experience, including strong Microsoft Excel skills, including custom view and sorting data
- Customer service experience
Benefits
- Health insurance
- Retirement plans
- Paid volunteer time