Executive Director, Business Analytics, Sales Operations

Role Overview

• Build and operationalize the SOBA Center of Excellence operating model, including intake structures, governance processes, service-level agreements, and cross-functional prioritization.
• Define and standardize enterprise KPI definitions, reporting methodologies, and analytical best practices across functions.
• Lead ownership of Salesforce master data, including definitions, hierarchy management, audits, and compliance, ensuring seamless data flow into Snowflake and business intelligence tools.
• Partner closely with IT and Data Engineering on data governance, lineage transparency, and enterprise data infrastructure.
• Oversee core Sales Operations processes, including territory design, account mapping, quarterly performance metrics, and commissions accuracy.
• Lead Salesforce training, adoption, and compliance standards for Commercial and Customer Service organizations.
• Guide enterprise analytics across Commercial, Operations, Supply Chain, Customer Service, Revenue Cycle Management, General & Administrative functions, and Finance.
• Lead the development, validation, and scaling of Tableau and Power BI dashboards that enable end users to translate data and insights into informed decisions.
• Partner with FP&A to establish and mature non-SEC reporting standards, ensuring data consistency and accuracy.
• Redesign and improve functional processes to reduce cycle times, eliminate errors, and support organizational efficiency.
• Lead change management, training, and communication efforts for new operating models, data governance programs, and analytics tools.
• Build and develop a high-performing team, creating a culture of collaboration, innovation, accountability, and operational excellence.
• Serve as a strategic advisor to executive leadership, providing insight-driven perspectives and ensuring enterprise alignment with SOBA’s roadmap.
• Establish and deliver 6–12-month success milestones, including KPI dictionary implementation, standardized dashboards, master data governance, commissions stability, and SLA-driven analytics intake.

Requirements

• 13+ years of experience in Sales Operations, Revenue Operations, Business Analytics, Enterprise Data, or a closely related function.
• Experience building or leading centralized analytics, data, or operational Centers of Excellence.
• Demonstrated success leading cross-functional initiatives and partnering with senior leaders across Commercial, Finance, Operations, and Technical teams.
• Advanced expertise in SQL and strong proficiency in Python, Snowflake, Tableau and/or Power BI, and Git-based workflows.
• Proven ability to redesign processes, streamline operations, and reduce errors through scalable systems and governance.
• Strong communication skills, with the ability to translate complex analytical concepts into clear business narratives for senior audiences.
• Experience managing teams, developing talent, and fostering a culture consistent with organizational values of collaboration, innovation, resilience, and accountability.
• Ability to lead through ambiguity and drive clarity, structure, and prioritization in complex environments.
• Bachelor's degree in business, analytics, data science, engineering, or a related field or equivalent experience.

Tech Stack

• Python
• SQL
• Tableau

Benefits

• Competitive compensation and benefits
• Professional development opportunities