Provides expert-level leadership and technical guidance to a team of specialists (0-4 individuals), which includes hiring, training, evaluating, mentoring team members
Interprets internal and external business challenges related to team operations and recommends best practices to enhance efficiency and effectiveness
Leads projects of moderate complexity, potentially including quality initiatives, audits, panelist incentives, and financial oversight for the team
Collaborates with key stakeholders across various functional teams (e.g., App Dev, Panel Support, Mailing Controls, Dsci, Field) to drive alignment and achieve project goals
Leverages advanced analytical skills and metrics to identify areas for improvement in team performance and operational efficiency
Identifies and escalates business-critical issues related to sample quality and performance, providing strategic insights for resolution
Contributes to cross-functional initiatives related to automation and new metering platforms, offering specialized expertise
Provides technical leadership and is often responsible for delivering significant parts of larger projects or initiatives
Evaluates process performance within the team and provides recommendations for improvements based on their deep understanding
Recognizes process gaps and redundancies, proposing solutions for optimization
May support and provide back-up to a more senior leader
Performs other duties as assigned.

10+ years of recognized expertise in operations processes, preferably within the Nielsen environment or comparable industry
Bachelor’s degree or equivalent experience; advanced degree or specialized certifications strongly preferred
Demonstrated leadership experience in specialized areas, with a proven ability to guide and influence small teams
Expert-level technical and professional skills with a strong record of delivering high-quality results on time
Strategic insight and the ability to analyze complex data to draw conclusions and provide expert advice or consultation to business leaders
Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely
Demonstrated ability to exercise discretion and good judgment in making critical decisions
Proven ability to respond effectively to diverse individuals and promote understanding and partnership across teams
Strong conflict resolution skills and the ability to effectively build consensus among team members and stakeholders
Capability to evaluate process performance and drive innovation within their specialty
Strong interpersonal skills and the ability to achieve results through others
Ability to interview, gather information, and effectively collaborate with all levels of staff
Experience in developing, implementing, or maintaining business performance measurement data.

Data Operations Team Lead

Key skills