About this role
Role Overview
- Meet and welcome guests, and orient them to the Center and its offerings, amenities, tours, classes, programs and services
- Serve as a knowledgeable operations and programs resource and provide troops high quality and friendly customer service
- Assist with operational procedures, including opening and/or closing, key control, Emergency Preparedness Plan compliance, and ensuring safety and security protocol adherence
- Monitor and maintain readiness and availability of the Center, and its activity and lounge areas
- Help to plan and execute programs, activities and events, ensuring sufficient volunteer coverage and supplies
- Assist with communicating Center operations and programs to create awareness by creating flyers, brochures and posters
- Answer and screen incoming telephone calls and review and respond to email
- May guide, train and act as a resource for volunteers
Requirements
- High school diploma or equivalent
- 0-2 years work experience in an administrative, event management, marketing support, retail, customer service, recreation facility or related role
- Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred
- Strong interpersonal, customer service and problem-solving skills
- Must show initiative, self-motivation, and attention to detail
- Ability to perform basic math and follow proper cash/donation handling and reporting procedures
- General knowledge of safe food handling and storage practices
Benefits
- generous paid time off, including volunteer days and military leave
- 401k match
- comprehensive benefits
- opportunities for training and education reimbursement