Director, Business Support Services

Role Overview

• Building and leading the Product organization
• Establishing enterprise IT intake, demand management, and prioritization processes
• Creating an IT Finance and value management function to drive investment transparency and ROI
• Launching and scaling Organizational Change Management as a core delivery capability
• Ensuring outcomes and realized value are clearly defined, tracked, and communicated
• Standing up and scaling a team of Product Leads aligned to key capability and value areas
• Establishing clear product ownership, decision rights, and operating rhythms
• Embedding modern product practices that connect strategy to execution and learning
• Designing and operating a unified IT intake and demand management system
• Building objective prioritization frameworks aligned to business outcomes and investment value
• Creating transparency into capacity, sequencing, dependencies, and tradeoffs
• Establishing portfolio-level reporting that connects work to outcomes and realized value
• Building a dedicated IT Finance capability focused on CapEx vs OpEx strategy, investment tracking, forecasting and variance management, and outcome-based ROI measurement
• Partnering closely with Finance to ensure technology investments are governed effectively and transparently
• Enabling dynamic investment decisions grounded in data and value realization
• Defining change strategy, adoption measurement, communications, and enablement standards
• Ensuring technology investments translate into real behavior change and business impact
• Facilitating objective, outcome-driven portfolio governance and investment conversations
• Aligning stakeholders around priorities, tradeoffs, and value realization
• Creating a culture of transparency, accountability, and continuous improvement

Requirements

• 12+ years of experience across product management, portfolio management, transformation leadership, or related disciplines
• Proven experience building and scaling new functions or operating models
• Strong background in product organizations, portfolio governance, or large-scale transformation
• Experience designing prioritization frameworks, investment governance, and value realization models
• Demonstrated ability to lead cross-functional teams and influence senior stakeholders
• Strong analytical, financial, and strategic thinking capabilities
• Excellent communication skills across executive and technical audiences.

Benefits

• medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending and HSA accounts
• paid holidays
• paid time off
• paid volunteer days
• employee assistance program
• tuition assistance
• parental leave
• military leave assistance
• QTS scholarship for dependents
• wellness program
• other company benefits
• bonus eligible