Mobile Vendor Governance Manager

Role Overview

• Serve as the primary liaison for key vendors, including mobile carriers and MMS providers.
• Lead vendor performance management through QBRs, SLA/SLO/KPI tracking, and structured remediation actions.
• Collaborate with internal Sourcing team on contract renewals, RFPs, pricing negotiations, and contract optimization.
• Partner with business-facing technology teams to ensure carrier roadmaps (5G, eSIM, roaming) support the firm's mobile-first workforce
• Own end-to-end financial governance, including telecom invoice validation, forensic billing analysis, Accounts Payable integration and automation, and cost allocations.
• Strengthen CME's invoice governance capability, focusing on billing integrity and dispute management.
• Expand CME support to govern additional contracts.
• Lead governance improvements through standardized change, request workflows and compliance assessments.
• Conduct compliance assessments and ensure all processes meet international standards.
• Develop analytics and insights to support leadership decision-making across contract, cost, and performance domains.
• Compile operational and financial dashboards, executive presentations, and vendor scorecards.
• Contribute to broader governance of CME enterprise vendors.
• Help standardize CME frameworks, risk controls, performance scorecards, and operating procedures.

Requirements

• 5+ years of experience in Vendor Management, Telecom Expense Management, Financial Governance, or Technology Operations.
• Bachelor’s degree in finance, Business Administration, or Information Technology.
• Strong expertise in invoice validation, Accounts Payable integration, budgeting, forecasting, and forensic billing analysis.
• Proven experience managing Tier-1 technology vendors through rigorous QBR and SLA frameworks.
• Ability to bridge the gap between technical teams, legal/sourcing, and executive finance stakeholders.
• High proficiency in Microsoft Excel, PowerPoint, PowerBI and other reporting tools.

Benefits

• some of the most attractive and comprehensive employee benefits and perks in the industry