Provide initial and continuous training on cold calling best practices and pipeline management
Ensure SDRs reach their KPI targets each month through strong management processes
Maintain quality assurance processes, providing input for improvement
Work with operations to ensure tools and information databases are configured for maximum success
Maintain an appointment no-show rate at or below the industry rate
Work to remove SDR performance obstacles
Handle escalated calls
Provide support for SDR questions in real time
Provide reporting to upper management and other departments as requested
Work continuously to improve the efficiency of the department overall by bringing new ideas to leadership
Lead and execute special projects either directed by your leadership or on your own
Lead the team in the absence of upper management as necessary

2+ years experience leading a Sales Development team or in a similar position
Enjoy working in a fun, fast-paced, collaborative, and competitive startup environment
Attention to detail and the ability to recognize patterns in a variety of performance statistics
Genuinely care about helping SDRs and partners
Team player, always willing to share knowledge as necessary
Demonstrate empathy and thoughtfulness in your professional communication
Coachable and eager for continuous improvement
Demonstrate time management skills
Demonstrate critical thinking and problem-solving skills

Manager, Sales Development

Key skills