Supports scheduling and basic calendar coordination as requested
Assists with preparing materials for meetings, including simple reports and spreadsheets
Supports general office organization and assists with visitors when appropriate
Answers incoming calls and direct them to the appropriate team member
Assists with patient or family phone calls by gathering basic information and routing to the correct staff for follow-up
Uses sound judgment to identify calls that require urgent attention and escalates appropriately
Maintains simple documentation of calls or requests based on established procedures
Provides general office support such as copying, scanning, organizing documents, and maintaining files
Enters data accurately into spreadsheets, updates logs, and pulls basic information for reports
Helps track and organize department information such as staffing schedules, referral logs, or productivity sheets
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, and HIPAA regulations and requirements
Abides by all regulations, policies, procedures, and standards
Performs other duties as assigned.

High school diploma or equivalent
One to two years of office or customer service experience preferred
Able to learn basic triage steps for identifying urgent calls
Strong oral and written communication with exceptional customer service skills
Ability to stay organized and manage shifting tasks
Ability to work with confidential information
Proficient with Microsoft Excel including entering data, sorting, filtering and creating simple spreadsheets
Basic proficiency with Word, Outlook and other Microsoft Office programs
Comfortable working with numbers and maintaining accurate tracking tools
Assess work load and re-prioritize as needed, handling multiple tasks under tight deadlines
Works under pressure and deals with interruptions and other unexpected events and make necessary adjustments
Interacts professionally with all levels of management and staff
Must have reliable transportation, current driver's license, and appropriate automobile insurance.

Comprehensive benefits, including medical, dental, and vision, effective on the first of the month
401(k) retirement plan with a generous company match
Generous time off accruals
Paid holidays
Mileage reimbursement
Tuition Reimbursement
Employee Referral Program
Hospice Certification benefit and salary increase
Merit Increases
Employee Discount Programs

Hospice Administrative Assistant

Key skills