Director, Pre-Sales

Role Overview

• Line management for our team of (3-5) Pre-Sales Consultants located across North America
• Accountability for a high-performing Pre-Sales function in North America
• Provide strong and supportive leadership to all team members.
• Management oversight of technical Pre-Sales activities, instilling rigor into related processes and ensuring that the team delivers on what is asked of them.
• Support the Regional VP of Sales and ensure that the team works closely with the Account Managers to execute effectively on sales-related activities, enabling all to exceed targets.
• Direct Pre-Sales ownership of opportunities, including (but not limited to):
• Build strong relationships with the prospect/customer.
• Undertaking detailed discovery with prospects/customers
• Technical qualification of new opportunities
• Delivering high-quality presentations, customized demos, overviews, and workshops
• Responding to customer RFI/RFPs
• Support the generation and delivery of the overall business case.
• Scoping new client implementations and proof of value (POV) projects and ensuring that the customer is technically ready
• Ensure the team works collaboratively with Solution Engineers, Threat Analysts, and Engagement Managers to deliver outstanding customer outcomes.
• Maintain an awareness of market trends, competitive landscapes, and customer needs to shape effective pre-sales approaches and support Marketing in the region.
• Where required, attend conferences for speaking engagements, increase BioCatch profile, gather leads, and build a personal brand.
• Managing a financially responsible function

Requirements

• Strong leadership capabilities and experience, with ideally 3+ years’ experience in a leadership role
• Experience working in Pre-Sales related roles (ideally 5+ years), working with top-tier customers
• A passion for working with innovative technology and an entrepreneurial attitude to develop a career with a fast-growing start-up.
• Strong understanding of the fraud prevention, AML, and financial crime landscape, including industry challenges and opportunities
• Strong oral and written communication skills (including presentation skills); effectively communicate technical concepts to both technical and non-technical audiences.
• Highly proficient analytical and problem-solving skills to uncover the need/challenge using probing questions, draw valid conclusions, and identify risks while defining an appropriate solution.
• Technical awareness to aid sales discussions, ideally including understanding items such as cloud computing (Azure, AWS), data types (CSV, XML, JSON), database technologies & storage, API integrations, HTML, JavaScript, and Mobile SDKs.
• Basic understanding of analytical techniques and constraints of statistical modeling and Machine Learning algorithms.
• Travel required 10%-50% of the time within the NAM region.

Tech Stack

• AWS
• Azure
• Cloud
• JavaScript

Benefits

• Flexible paid time off policy
• Sick, Maternity/ Paternity, and other paid leaves
• 401(k) plan with up to 4% company match
• Healthcare programs tailored to your needs
• Life insurance
• Wellness programs, EAP, and personalized health advocacy
• Fully remote and shared space work options across the US
• Monthly reimbursements for home internet and cell phone