Director of Preventative Maintenance – Service

Role Overview

• Ownership of PM standards, task lists, schedules, and documentation.
• Define PM scopes, frequencies, and acceptance criteria.
• Ensure PM execution aligns with equipment design limits and warranty requirements.
• Develop and manage tiered PM offerings and renewal strategies.
• Track PM compliance, findings, and required follow-up actions.
• Lead U.S. PM teams and approved service partners.
• Enforce Thermal Works safety, conduct, and quality standards.
• Ensure consistent documentation, reporting, and close-out.
• Drive continuous improvement using field data and trend analysis.
• Support the hiring, training, and development of service personnel.
• Ensure all service requests are handled in a timely manner based on needs.
• Provide operational oversight for service call workflows, ensuring timely triage, dispatch coordination, and resolution aligned with SLA expectations.
• Establish standards for service call documentation, root cause capture, and corrective action tracking to improve equipment reliability and knowledge sharing.
• Partner with field teams and service partners to optimize response readiness, parts availability, and escalation pathways for complex service events.
• Coordinate with corrective maintenance teams when deficiencies are identified during PMs.
• Ensure PM records support warranty compliance and claim defense.
• Identify early failure trends and escalate issues to Engineering.
• Analyze service call trends to identify recurring issues, drive preventative actions, and inform updates to PM scopes and reliability strategies.
• Own U.S. PM KPIs, including: contract fulfillment, SLA compliance, repeat deficiency reduction, customer satisfaction.
• Provide regular performance reporting to Director of Service.

Requirements

• 15+ years in mission-critical HVAC, data center cooling, or industrial maintenance.
• Proven experience building and scaling preventive maintenance programs.
• Demonstrated leadership of distributed field teams.
• Strong understanding of chillers, CDUs, hydronic systems, and controls.

Benefits

• A fast-paced, entrepreneurial culture focused on innovation.
• A flexible, autonomous work environment.
• A culture of respect, learning, and excellence.
• Experienced, highly talented experts as team peers.
• Growth and travel opportunities.
• A team of change-makers having a significant impact on people and the planet.