Inside Sales Representative

Role Overview

• Responsible for developing and maintaining positive customer relationships
• Ensuring that customers are satisfied with regard to order taking, product, pricing, deliveries and overall service
• Contacting current customers and identifying new products and potential up-selling
• Responding to and processing incoming calls and orders
• Opening new accounts
• Developing customer base and sales leads by making cold and warm calls
• Entering orders into system
• Maintaining knowledge base on current products and learning about new products
• Identifying product(s) the customer requires that may not be stocked by the Company and sourcing the product(s)
• Providing pricing quotations and follow-up on quotes
• Purchasing (direct orders)
• Counter Sales (where applicable)
• Shipping & Receiving
• daily verify orders and fill-in if the shipper/receiver is absent (where applicable)
• Credits/Debits
• Returns
• as required
• Providing basic technical support on products
• Provide quotations and product information
• Troubleshooting (freight problems, expediting, etc.)
• Responding to inquiries
• Closing orders

Requirements

• High School Diploma required
• Post Secondary courses in Sales and/or Marketing preferred
• Knowledge of Microsoft Office required
• 1-3 years related experience
• Product knowledge or industry experience preferred

Benefits

• Competitive salary, plus a full set of benefits
• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs
• Medical, Dental, Vision, Health Spending Account & RRSP matching
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts
• Company paid Life Insurance
• Employee paid disability
• Career path