Key skills
AWSAzureCloudGrafanaPythonBashPowerShellDatadogCI/CD
About this role
Role Overview
- Advanced troubleshooting for infrastructure, OS, and application issues.
- Analyze system logs, metrics, and telemetry from monitoring platforms.
- Coordinate with Platform/DevOps Engineers on root cause analysis.
- Ensure timely resolution of escalated incidents in accordance with SLAs.
- Manage and maintain AWS, Azure, and hybrid environments.
- Execute system patching, upgrades, and configuration changes.
- Perform health checks, deployment validations, and post-change verifications.
- Maintain infrastructure documentation and system configuration inventories.
- Perform advanced application troubleshooting for web-based applications.
- Work with DevOps/Platform teams to optimize CI/CD deployment workflows.
Requirements
- 3–5 years of experience in cloud operations, system administration, or infrastructure support.
- Hands-on experience with CrowdStrike Falcon endpoint protection.
- Hands-on experience using Grafana or Datadog for operational monitoring.
- Proficiency in command-line troubleshooting.
- Strong working knowledge of AWS and/or Azure infrastructure services.
- Familiarity with CI/CD pipelines and deployment automation tools.
- Understand advanced application troubleshooting techniques for web-based applications.
- Experience writing and maintaining scripts (Bash, Python, PowerShell).
- Familiarity with FedRAMP, NIST 800-53, or similar compliance environments.
- Required Certifications: AWS SysOps Administrator, Microsoft Azure Administrator, CompTIA Security+.
- Due to the nature of our work with federal government clients, this position requires U.S. citizenship.
Tech Stack
- AWS
- Azure
- Cloud
- Grafana
- Python
Benefits
- Medical
- Dental
- Vision
- Life & Disability
- Unlimited PEO
- Employee funded 401k plan