Partner with Commercial Sales and Delivery leaders to align staffing supply with active project needs and pipeline demand across the commercial customer base
Develop and maintain short
and long-term capacity forecasts by role, AWS skill set, and engagement timeline
Build and maintain dashboards tracking utilization, bench time, billability, and hiring gaps specific to the Commercial portfolio
Design and implement scalable resource management processes, templates, and tools tailored to support rapid Commercial growth
Introduce best practices from enterprise consulting environments while keeping frameworks lean and adaptable to Effectual’s pace
Partner with HR, Talent Acquisition, Delivery, and Finance to align Commercial workforce planning with hiring timelines, budgeting, and revenue goals
Support project start-up and onboarding to ensure timely deployment of resources on commercial engagements
Serve as a trusted advisor to executive leadership on Commercial utilization trends, capacity constraints, and scaling readiness
Work closely with the Commercial Sales team to anticipate pipeline shifts and proactively plan for staffing needs before deals close
Facilitate regular portfolio resource review meetings to balance competing priorities across commercial programs
Build strong cross-functional relationships to improve transparency and accelerate decision making in a fast-moving sales environment

Bachelor’s degree in Business, Operations, or related field
10+ years of experience in resource management, workforce planning, or delivery operations within a consulting or IT services organization
Hands-on experience with AWS services and cloud modernization engagements is required — candidates without this background will not be considered
Proven track record of supporting or scaling Commercial/private sector delivery operations
Experience building scalable resource frameworks in a growing consulting organization
Demonstrated success scaling operations from small to mid-sized teams (20 → 100+ resources)
Exceptional analytical skills with the ability to translate data into actionable staffing decisions
Strong understanding of utilization, billability, and project margin metrics in a commercial services context
Proficiency with resource management and PSA tools, preferably Salesforce
Excellent communication, collaboration, and stakeholder management skills
High tolerance for ambiguity and ability to perform under pressure in a fast-moving commercial environment

Medical, dental, and vision health insurances,
Short term disability, long term disability and life insurances,
401k with Company match
Paid time off (PTO) (120 hours PTO that accrue over one year)
Paid time off for major holidays (14 days per year)
These and any other employee benefit offerings are subject to management’s discretion and may change at any time.

Delivery Resource Manager

Key skills