Account Manager

Role Overview

• Supervise and execute negotiated partnerships for our talents from start to finish, ensuring all contractual terms are met.
• Track performance by evaluating key performance indicators (KPIs) and deliver comprehensive end-of-partnership reports outlining successes, challenges, and key insights to guide future strategies.
• Develop content strategies and concepts using social analytics and trends to maintain high engagement rates and ensure content effectiveness.
• Collaborate with talents and Dulcedo staff during and after partnerships to ensure each talent maintains a consistent and impactful social media presence.
• Actively contribute to the talent agency experience by taking part in onboarding, quarterly planning, and other key activities.
• Support day-to-day talent management by providing scheduling assistance to help organize activities and ensure their success.
• Develop content strategies and concept ideas, relying on social analytics and trends to maintain high engagement rates and ensure content effectiveness.
• Manage incoming PR requests, handle interview requests, respond to product/sample submissions, and process event invitations.
• Contribute to outbound strategies, including talent acquisition, pitching interviews, sending PR packages, responding to event invites, and outreach to new brands.
• Attend on-site production days and talent events, providing on-the-ground support to ensure successful collaborations.
• Use appropriate tools and information channels to stay up to date on industry trends, serving as a valuable resource for the team.
• Participate in our buddy program upon request, mentoring new Dulcedo employees and sharing best practices.

Requirements

• Around 1 year of experience in influencer marketing or public relations, whether in-house, at an agency, or freelance.
• Excellent interpersonal skills with a natural ability to build and maintain strong relationships.
• Highly organized with a proven track record in task management, attention to detail, meeting multiple deadlines, following processes, and effective multitasking.
• Good understanding of paid media, influencer marketing, and public relations.
• Demonstrated team player with a collaborative approach and the ability to give and receive constructive feedback.
• Experience in pitch processes with business development teams and clients is a plus.
• A bachelor's degree in a related field is an asset.
• Strong knowledge of online communities in fashion, beauty, and entertainment.
• Familiarity with Quebec creators and the Quebec social media landscape.
• Experience managing influencer/talent partnerships and evaluating social media and industry performance metrics.
• Strong mediation skills with experience in negotiation, conflict resolution, and expectation management.
• Proven experience communicating directly with talents and corporate clients.

Benefits

• Unlimited paid vacation: Yes, really. Enjoy true work–life balance with the freedom to take the time you need, when you need it.
• 12 personal days per year: One day off each month to rest, recharge, or simply take a breather.
• Flexible work environment: Minimal office presence required for those near our hubs, allowing you to adapt your schedule easily.
• Offices in Montreal & Toronto: Snacks, great atmosphere, and pet-friendly spaces.
• Remote work: Ideal for travelers, expats, or digital nomads who want to grow their career without staying in one place.
• Freestyle Fridays: We finish at 2 PM every Friday. Long weekends—every week.
• Comprehensive insurance: Dental, vision, and medical coverage for you and your dependents.
• Professional growth: Real internal advancement opportunities within a fast-growing company where "the sky's the limit" isn't just a phrase.
• Best of both worlds: The energy of a startup with over 15 years of experience and the stability of an established organization.