Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions.
Maintain regular communication with customers to align forecasts with sales and supply chain management.
Host Quarterly Business Review and status meetings on a regular cadence.
Engage Account Executives and other resources to demonstrate capabilities and address customer needs.
Regularly review and improve processes to accelerate technology deployment and utilization.
Prepare and deliver management reports according to customer requirements.
Create, track, and update activities in the CRM system.
Act as a central point of contact between customers, outside sales, and internal departments.
Provide excellent customer service and support, including creating pricing quotes and managing renewals.

Completed Bachelor’s Degree or relevant work experience required.
2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations.
Ability to travel to SHI, Partner, and Customer Events.
Advanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.).
2-4 years of experience in a Customer Success role preferred.

Health, wellness, and financial benefits to offer peace of mind to you and your family.
Continuous professional growth and leadership opportunities.
World-class facilities and the technology you need to thrive – in our offices or yours.

Field Account Manager – Public Sector

Key skills