Sales and Service Operations Coordinator

Role Overview

• Oversee the full lifecycle of wholesale orders while working cross-functionally across the enterprise.
• Act as a key counterpart to Territory Sales Managers.
• Exercise strong operational judgement and have a deep understanding of wholesale workflows.

Requirements

• Responsibilities include but are not limited to: Order Operations & System Management
• Manage the wholesale order workflow across LeafTrade, the DMT utility, Epicor, and Wherefour, ensuring accuracy, compliance, and timely processing.
• Receive and process orders submitted via menus, validating completeness, SKU accuracy, and alignment with current inventory.
• Use the DMT utility to identify duplicates, SKU conflicts, and inventory discrepancies prior to system upload.
• Upload validated orders into Epicor and monitor downstream synchronization into Wherefour, resolving sync errors or data mismatches.
• Enforce inventory visibility rules in LeafTrade to uphold FIFO and prevent premature SKU exposure.
• Troubleshoot system issues and maintain checks and balances throughout the order lifecycle to ensure operational integrity.
• Collaborate with Territory Sales Managers to clarify order details and resolve discrepancies.
• Build and maintain menus for customers and TSMs.
• Identify opportunities to streamline workflows and improve system efficiency Sales Enablement & Communication
• Send stock‑out notifications to wholesale customers and provide replacement options using updated menus.
• Build, update, and distribute menus for Territory Sales Managers based on current inventory and product availability.
• Communicate proactively with TSMs regarding order discrepancies, inventory constraints, and required corrections.
• Provide operational insights and system guidance to support TSMs in customer interactions.
• Coordinate with Sales to ensure orders meet internal standards and compliance requirements.
• Identify sales opportunities through inventory trends and stock‑out patterns.
• Maintain clear, professional communication with internal and external stakeholders.

Benefits

• Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.
• Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.
• Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).
• Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.
• Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.
• 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.
• Pet Insurance – Affordable coverage options to keep your pets healthy.
• Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.
• Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.
• Disability & Life Insurance – Company-paid protection for life’s unexpected moments.