Process, route, and manage daily orders across all 3PL locations through Shopify and ShipStation.
Perform daily call-outs for late orders, address corrections, and order exceptions. Coordinate with 3PL partners to resolve issues same-day.
Create and maintain SKUs, barcodes, and product data across all brands and platforms. Ensure catalog accuracy.
Publish daily and weekly fulfillment reports covering order volume, exceptions, and shipping performance.
Cross-train on inbound logistics tasks including domestic freight coordination, FBA/FBT shipment monitoring, and 3PL transfer coordination.
Resolve fulfillment-related inquiries (tracking, delivery issues, replacements) within SLA targets.

2–4 years of experience in eCommerce fulfillment, order management, or logistics coordination.
Hands-on proficiency with Shopify (order processing, product management).
Working experience with ShipStation (order management, label generation, exception handling).
Familiarity with Amazon Seller Central (FBA shipment tracking, inventory monitoring, FBM order management).
Advanced Excel skills—pivot tables, VLOOKUPs, INDEX/MATCH, data manipulation.
Strong written English for 3PL, carrier, and internal correspondence.
Comfortable working across multiple systems (ClickUp, NetSuite, or similar ERP/project management tools).
Self-directed and detail-oriented. You take ownership of your work and catch errors before they ship.

Fulfillment and Logistics Coordinator

Key skills