Key skills
Communication
About this role
Role Overview
- Serve as the primary emergency contact for all HHA and PDN cases outside of standard office hours
- Respond promptly to incoming calls related to staffing, attendance, patient needs, and caregiver issues
- Monitor and verify caregiver attendance for all scheduled HHA and PDN cases
- Document all calls, incidents, and case-related updates in HHA Exchange in a timely and accurate manner
- Provide coverage for all missed visits by securing appropriate caregiver or nursing replacements
- Staff all open cases and ensure continuity of patient care
- Communicate with caregivers regarding scheduling changes, call-outs, and attendance concerns
- Escalate urgent clinical or operational matters to appropriate management as needed
- Maintain detailed and accurate call logs for all after-hours activity
- Ensure all documentation and service updates are entered in compliance with agency protocols
Requirements
- Bilingual (English and Spanish)
- Experience in a healthcare or emergency services setting preferred
- Strong communication skills
- Ability to work independently during night shifts
- High school diploma or equivalent required