Key skills
Business IntelligenceSales
About this role
Role Overview
- Identify and implement operational process and tool changes to enhance productivity and customer satisfaction.
- Collaborate with operations, training, product, sales, marketing, business intelligence, and software teams to define and execute tool and process improvements.
- Monitor metrics and surface early signals of inefficiencies or opportunities for improvement.
- Establish partnerships with cross-functional teams to influence roadmaps that reduce inefficient demand and improve the customer experience.
- Contribute to problem-solving by surfacing issues and helping to develop data-informed recommendations.
- Support tracking of goals, metrics, and deliverables.
- Share insights and observations that help evolve our field service strategy and execution over time.
- Create and implement mechanisms to ensure and communicate progress, timing, and success of changes made in operational processes.
Requirements
- 7+ years of cross functional process/service delivery experience
- 5+ years of team management experience in customer-facing operations
- 3+ years of working cross functionally with tech and non-tech teams
- Experience defining process requirements and using data and metrics to determine improvements
Benefits
- 100% of health insurance monthly premiums for employees
- 50% for dependents
- Performance Bonus
- Equity Stake
- Up to $500 annual learning reimbursement
- 12 weeks of paid parental leave for all FTE employees (birthing and non-birthing) after 1 year
- Four-week paid sabbatical leave after four years
- Company-wide slack channels for support
- Affinity groups for diverse employees