Key skills
Cloud
About this role
Role Overview
- First point of contact for technical issues related to cloud telephony systems and IT security
- Provide technical support to customers
- Handle technical inquiries and maintain documentation
- Maintain and develop customer relationships and implement customer retention measures
- First
- and Second-level support for software products
- Obtain relevant professional certifications
Requirements
- Completed vocational training in a commercial or technical field
- Technical knowledge of cloud telephony systems and/or IT security
- Service-oriented, customer-focused mindset
- Good command of English
Tech Stack
- Cloud
Benefits
- Informal, first-name culture
- Modern and secure workplace
- Opportunity to help shape the future of a growing company
- Great team events
- Company bike program, free water, coffee, and fruit baskets
- Employer contributions to capital-building savings plans (Vermögenswirksame Leistungen)
- Annual holiday and Christmas bonuses