Operations Coordinator

Role Overview

• Ensure timely and accurate caregiver scheduling to meet client needs and preferences, especially during same-day changes or emergencies.
• Serve as the first point of contact for urgent client and family needs. Respond promptly to time-sensitive situations, providing clear updates and empathetic support.
• Execute operational tasks including check-ins, staffing activities, and managing inbound communications in alignment with established workflows and policies.
• Address service delivery challenges with urgency and professionalism, ensuring the best experience for clients and Care Pros.
• Accurately record client updates, staffing changes, and escalations, maintaining regulatory and company documentation standards.
• Deliver critical updates to owners, clients, families, and Care Pros—tailoring messages by audience, tone, and communication preferences to ensure clarity and understanding.

Requirements

• 3+ years of experience in customer service or operations in a healthcare, staffing, or call center environment
• Hands-on experience handling real-time scheduling, dispatch, or triage
• Demonstrated tech fluency, with comfort navigating multiple platforms (CRM, EMR, or workforce management tools)
• Strong written and verbal communication skills; skilled in de-escalation and empathy
• Reliable attendance and commitment to full participation in training and ongoing shifts
• Consistent tenure and accountability in previous roles — you take ownership and follow through.

Benefits

• Equity and 401K with up to a 4% match
• Medical, dental and vision coverage including zero cost plans for employees.
• Short Term Disability, Long Term Disability and Life Insurance are fully employer paid.
• Voluntary additional Life Insurance option.
• Generous time off program.
• Mental health benefits.
• Wellness program.
• Discount program.