Ensure timely and accurate caregiver scheduling to meet client needs and preferences, especially during same-day changes or emergencies.
Serve as the first point of contact for urgent client and family needs. Respond promptly to time-sensitive situations, providing clear updates and empathetic support.
Execute operational tasks including check-ins, staffing activities, and managing inbound communications in alignment with established workflows and policies.
Address service delivery challenges with urgency and professionalism, ensuring the best experience for clients and Care Pros.
Accurately record client updates, staffing changes, and escalations, maintaining regulatory and company documentation standards.
Deliver critical updates to owners, clients, families, and Care Pros—tailoring messages by audience, tone, and communication preferences to ensure clarity and understanding.
Requirements
3+ years of experience in customer service or operations in a healthcare, staffing, or call center environment
Hands-on experience handling real-time scheduling, dispatch, or triage
Demonstrated tech fluency, with comfort navigating multiple platforms (CRM, EMR, or workforce management tools)
Strong written and verbal communication skills; skilled in de-escalation and empathy
Reliable attendance and commitment to full participation in training and ongoing shifts
Consistent tenure and accountability in previous roles — you take ownership and follow through.
Benefits
Equity and 401K with up to a 4% match
Medical, dental and vision coverage including zero cost plans for employees.
Short Term Disability, Long Term Disability and Life Insurance are fully employer paid.