Community Engagement Coordinator

Role Overview

• Answer new customer phone calls, answering inquiries about the program, and guiding through the enrollment process
• Reply to new customer messages across multiple channels (email, text, web chat, socials, etc.)
• Create branded graphics, photos, and short-form videos for use across social media platforms
• Design simple promotional materials (flyers, announcements, class highlights) using brand guidelines
• Assist in capturing photos/videos during select swim lessons or events (as needed and pre-scheduled)
• Draft and schedule weekly posts across Facebook, Instagram, and other relevant platforms
• Maintain a consistent content calendar to support promotions, curriculum themes, and seasonal messaging
• Monitor accounts for comments, messages, and community engagement, escalating customer inquiries to leadership when necessary
• Ensure all content follows British Swim School brand standards, tone, and messaging
• Support campaigns focused on water safety awareness, student achievements, and local community engagement
• Work with the Operations Director and Business Owner to align weekly content priorities
• Participate in brief check-ins (virtual or in-person) to review upcoming campaigns
• Maintain an organized folder of photos, videos, and designs
• Stay updated on social media trends relevant to family, education, and community-based businesses
• Create and maintain meaningful relationships with local schools, daycares, community organizations, and businesses
• Host and deliver engaging water safety presentations for schools, childcare centers, community groups, and partner organizations
• Visit local daycares, preschools, camps, and youth organizations to distribute flyers, introduce our programs, and build relationships
• Schedule and represent British Swim School at community events such as school festivals, church functions, vendor fairs, trunk-or-treats, open houses, and family resource events
• Follow up with rescue leads (abandoned online registrations, drop requests, and previous customers)
• Manage the referral program
• Manage review program and NPS scores
• Assist in caring for current customers as needed, with direction from the Communications Manager
• Perform additional duties as assigned by the Communications Manager, Operations Director, or Business Owner

Requirements

• High school diploma or equivalent
• Sales Experience (1+ years)
• Complete all in house company training including Soci, JackRabbit, HubSpot, FreshDesk, etc
• Experience in digital marketing (1+ years)
• Experience in graphic design (1+ years)
• Experience with short-form video editing (e.g., CapCut, Instagram Reels, TikTok tools)
• Public speaking experience
• Familiar with and able to implement AI tools preferred
• Bonus: Basic photography and videography skills

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Paid time off
• Free swim lessons for immediate family members
• Opportunity to contribute to a meaningful mission that helps keep children in our community safer around water