Role Overview
- Answer incoming calls and respond to customer inquiries professionally and efficiently.
- Provide service quotes based on company pricing guidelines.
- Convert inbound inquiries into scheduled jobs.
- Handle customer concerns, complaints, and unexpected issues with professionalism and emotional intelligence.
- Schedule appointments and dispatch field technicians efficiently.
- Coordinate daily job calendars and adjust schedules as needed.
- Communicate clearly with field staff regarding job details and updates.
- Follow up on outstanding invoices, estimates, and customer communications.
- Maintain accurate data entry and client records.
- Use Excel to track performance metrics, customer data, and internal workflows.
- Assist in building and improving internal systems and processes.
- Assist with basic social media content creation (experience with Canva is a plus).
- Support online engagement and brand consistency when required.
Requirements
- 2+ years of experience in an administrative, office coordinator, or operations support role.
- Experience with inbound sales calls
- Strong verbal and written English communication skills.
- Proven customer service experience.
- Ability to multitask and manage competing priorities.
- High emotional intelligence and problem-solving ability.
- Proficiency in Microsoft Excel.
Preferred but not required
- Experience working with U.S.-based companies or customers.
- Prior experience in home services, field services, or service-based businesses.
- Bookkeeping or basic accounting/data entry experience is a plus.
- Canva or basic social media management experience is a plus.
Benefits
- Competitive salary in USD
- Fully remote work environment with flexible scheduling