Office Administrator – Inbound Sales

Role Overview

• Answer incoming calls and respond to customer inquiries professionally and efficiently.
• Provide service quotes based on company pricing guidelines.
• Convert inbound inquiries into scheduled jobs.
• Handle customer concerns, complaints, and unexpected issues with professionalism and emotional intelligence.
• Schedule appointments and dispatch field technicians efficiently.
• Coordinate daily job calendars and adjust schedules as needed.
• Communicate clearly with field staff regarding job details and updates.
• Follow up on outstanding invoices, estimates, and customer communications.
• Maintain accurate data entry and client records.
• Use Excel to track performance metrics, customer data, and internal workflows.
• Assist in building and improving internal systems and processes.
• Assist with basic social media content creation (experience with Canva is a plus).
• Support online engagement and brand consistency when required.

Requirements

• 2+ years of experience in an administrative, office coordinator, or operations support role.
• Experience with inbound sales calls
• Strong verbal and written English communication skills.
• Proven customer service experience.
• Ability to multitask and manage competing priorities.
• High emotional intelligence and problem-solving ability.
• Proficiency in Microsoft Excel.

Preferred but not required

• Experience working with U.S.-based companies or customers.
• Prior experience in home services, field services, or service-based businesses.
• Bookkeeping or basic accounting/data entry experience is a plus.
• Canva or basic social media management experience is a plus.

Benefits

• Competitive salary in USD
• Fully remote work environment with flexible scheduling