Execute process transformation
Analyze current processes to identify inefficiencies and areas for improvement
Gather insights to continuously improve the business
Apply comprehensive knowledge of operations and processes to create process flows
Provide SME and insights for cross team meetings
Identify key metrics for tracking process performance
Assist in change management strategies
Communicate changes effectively to stakeholders
Monitor process performance to ensure objectives are met
Create compelling visual stories for executive audiences
Work collaboratively with diverse teams

2+ years of Operational management experience in a dynamic customer care environment
Experience and proven success in developing and meeting/exceeding KPIs
Ability to map cross functional and detailed complex processes
Proven experience in solving complex problems in business processes
Outstanding verbal/written communication, collaboration, negotiation, and influencing skills
Proven ability to work autonomously in high pressure/demanding team
Ability and willingness to travel, as required

Partner Improvement Analyst

Key skills