Customer Service Representative II

Role Overview

• Servicing walk-in customers
• Answering customer inquiries
• Providing samples and completing sales transactions
• Ensuring effective and efficient coordination between the company and its customers
• Providing customer account management including order entry and product information
• Processing faxes and preparation of reports
• Addressing customer inquiries and order issues from order entry to delivery
• Participating in special projects and performing additional duties as required

Requirements

• High School Diploma or GED equivalency required
• 3+ years call center or customer service experience
• Focus on customer account management preferred
• Prior textile industry knowledge is preferred
• Excellent oral and written communication skills
• Good voice quality that is conversational and professional
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
• Strong organizational and problem-solving skills
• Strong interpersonal relationship-building skills
• Moderate level of computer skills in Word and Excel
• Detail-oriented with the ability to multitask
• Ability to work in a fast-paced environment

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement