Own and manage all recurring client billing, subscriptions, and invoices
Ensure billing aligns with signed proposals, SOWs, SLAs, and service start dates
Oversee ACH and credit card payments through Stripe
Monitor failed payments, manage retries, and reconcile payments against invoices
Enforce company billing policies and payment terms
Escalate delinquent accounts appropriately and professionally
Serve as the primary point of contact for billing inquiries and adjustments
Partner cross-functionally with Sales, Account Management, and Leadership to ensure billing accuracy
Monitor outstanding balances and identify risk patterns to reduce revenue leakage
Maintain and improve billing SOPs, documentation, and internal best practices

5+ years of experience in billing, finance operations, or revenue operations
Direct ownership of billing (not just assisted)
Experience with recurring or subscription-based billing models
Experience handling disputes, chargebacks, collections, or payment failures
Experience managing ACH and credit card payments
Strong working knowledge of Stripe or similar payment platforms
Strong understanding of subscriptions, retainers, and scope-based billing
High attention to detail with the ability to quickly spot inconsistencies
Strong written communication skills for client-facing billing conversations
Ability to enforce policies confidently without escalating conflict unnecessarily
Comfortable working cross-functionally with Sales, Account Management, and Leadership
High level of discretion and professionalism

Nice to Have

Billing Manager

Key skills