Manage the day-to-day intake/outtake workflow for plan document work, including triage, prioritization, assignment, and meeting turnaround time expectations
Lead and coach a team responsible for intake/outtake processing, training support, and quality checks
Establish and maintain QA controls (checklists, peer reviews, spot audits), track defects/rework, and drive corrective actions
Design and deliver onboarding and recurring training to improve drafting consistency, accuracy, and compliance with standards
Monitor workload, capacity, and backlog health; adjust staffing and priorities to hit service targets
Partner with cross-functional stakeholders to clarify requirements, manage changes, and communicate status, risks, and escalations
Maintain team documentation and knowledge management (SOPs, job aids, templates), keeping materials current and easy to use
Identify process improvement opportunities and implement practical changes that reduce rework and increase throughput

5+ years of experience in operations, workflow management, or document production within a regulated healthcare environment
3–5 years of people leadership experience in a healthcare environment, including coaching and performance management
Demonstrated experience building or delivering training (onboarding, job aids, process updates) to improve consistency and proficiency
Demonstrated experience executing or managing quality assurance processes (audits/reviews, defect tracking, corrective actions, continuous improvement)
Strong operational judgment and prioritization skills in a high-volume, deadline-driven environment
Ability to translate requirements into clear, repeatable processes and documentation (SOPs, checklists, templates)
Strong communication skills for stakeholder updates, escalations, and cross-functional coordination
Proficiency with common productivity tools (e.g., Excel, SharePoint/Teams or similar collaboration tools)

Manager, Plan Document Operations

Key skills