Manager, Tower Operations

Role Overview

• Work closely with the Chief of Staff to develop and manage a strategy for supporting a thriving and supportive culture, and actively participating in shaping it
• Drive our Associate Experience (AX) & Engagement strategy, inclusive of our approaches to Learning & Development and recognition, in close partnership with the Chief of Staff
• Assist with our Talent & Performance Management planning and delivery, managing the timeline and communication plans
• Manage strategic business operations initiatives and assist with the creation and oversight of standards, policies, and guidance
• Provide tactical thought partnership to drive project delivery based on defined priorities scope of deliverables, timelines, and budget; ensure alignment; identify dependencies, risks and issues and mitigate and/or escalate as needed
• Operate at tactical, strategic, and operational level
• Create and maintain playbooks, processes, and documentation that are durable and repeatable
• Handle oversight of special projects that don’t fit into traditional workstreams
• Lead special projects autonomously through partnership with design leaders and cross-functional partners (Design Operations, Talent, Finance, etc.)
• Align operations and routines, with strategy and ensure alignment to organizational goals
• Develop relationships across the organization to be able to act as an informed and helpful sounding board and thought partner
• Support associate engagement and contribute to events and culture efforts
• Provide change management support to critical operational efforts
• Build and maintain effective, scalable processes to manage operational routines

Requirements

• Bachelor’s Degree or Military experience
• At least 4 years of process or project management experience
• At least 1 year of people management experience
• Strong project management and organizational skills
• Meticulous attention to detail
• Excellent written and verbal communication skills
• Ability to maintain discretion in handling highly sensitive issues
• Strong at building and maintaining relationships that inspire confidence and build trust and support at all levels of the organization
• Demonstrate strong stakeholder management skills
• Familiarity with program management methodologies and tools
• Experience partnering across teams to shape strategy and operating models
• Experience working collaboratively in global organizations with multiple stakeholders and diverse communities
• Experience working directly with designers, researchers, and strategists.

Benefits

• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)