Senior Product Associate - Digital Wallets & Payments (mobile app)

Join our dynamic Payments organization, a team of talented product managers dedicated to innovating payment services on key platforms. We aim to revolutionize customer experiences, streamline our business processes, and consistently strive for product excellence. If you're an analytical thinker with a passion for problem-solving and delivering cutting-edge digital payment solutions, you've found your team.

As a Senior Product Associate in the Commerce Payments team, you will focus on delivering seamless digital payments experiences that enable and encourage customers to use Chase cards wherever, whenever, and however they want to pay. You will work on defining, building, and enhancing key payments experiences and platform capabilities related to digital wallets and ecommerce, as well as supporting ongoing product health and performance. You will partner with Product Leaders and key stakeholders across the organization to develop, launch and manage features including product discovery, product research, requirements gathering and definition, writing user stories and acceptance criteria, and owning issue resolution. 

Job responsibilities

• Drive requirements gathering, analysis, and documentation for customer features, collaborating closely with cross-functional teams to deliver seamless user experiences.
• Collaborate with product, analytics, business, and engineering partners to lead and develop product and design strategies 
• Define, prioritize and clarify user stories; working with other Product Managers, engineering leads and the leadership team
• Collaborate with UX/UI designers and engineering teams to deliver intuitive, high-impact mobile experiences, ensuring that customer needs and pain points are addressed throughout the product lifecycle.
• Work with business stakeholders and the India engineering team to maintain a healthy backlog and provide visibility across the enterprise, including at the executive level 
• Maintain the functional quality of the work being delivered by setting and evaluating expectations and acceptance criteria
• Collaborate with the Agility Leads to run successful Release Planning and Sprint Planning sessions, as well as Sprint Reviews and Retrospectives 
• Work closely with developers and testers to ensure requirements and functional designs are translated accurately into working technical designs, test plans and scripts, that will drive desired outcomes
• Conduct pre-release reviews which could include regression testing and Quality assurance to certify the release as production ready, as well as production validation for releases. Work closely with Product leads, developers, operations and production management teams to research and solve issues or defects that impact our customer experience. 

Required qualifications, capabilities, and skills

• 3+ years of experience in product management, financial services, and digital. 
• Passion for understanding customer needs and demonstrated ability to build digital products
• Skilled in prioritizing and executing product improvements that directly address user needs and business goals, with a focus on measurable results and continuous iteration.
• Experience managing multiple projects simultaneously, ensuring that data-driven recommendations are translated into effective solutions and delivered within established timelines. 
• Ability to think strategically and to connect the dots to the bigger picture, while being accountable for diving into the details required to ensure successful execution
• Proven success in collaborating, influencing, and guiding decisions with multiple stakeholders, including team members across product, technology and design
• Strong understanding of product development using Agile / Scrum, including experience in writing high quality user stories and acceptance criteria for both back-end and front-end requirements and familiarity using tools such as JIRA or equivalent

Preferred qualifications, capabilities, and skills

• Experience in online payments including wallets, ecommerce, and partner integration
• Track record of successfully implementing mobile app enhancements collaborating with cross-functional teams to deliver timely and high-quality product releases.
• Strong knowledge of Application Programming Interfaces and engineering practices
• BS or MS in Computer Science, Business Management, or comparable field of study

 

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans