About this role
Role Overview
- Develop, implement, assess and improve day to day operations of inbound call center
- Maintain recruiting reporting and data i.e. interview/hire ratios or resource data
- Assist in other functions as required by supervisor
- Thrive as a team player in a fast paced, high energy, change oriented environment
Requirements
- Review and monitor employment applications for contact center employees
- Maintain relationships with appropriate recruiting resources
- Pre-screen applicants, schedule and conduct interviews
- Conduct pre-employment testing, reference checks, and background checks
- Review and audit new hire paperwork ensuring completion and accuracy
- Communicate employment offers and orientation to new employees
Benefits
- Employee satisfaction score consistently exceeding 90%
- Privacy protections and data handling compliance