Account Manager – Central

Role Overview

• The Account Manager is responsible for making sure the client and customer needs are being met and understood by each department in the company.
• Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed.
• Building strong client relationships to maintain old business and acquire new customers.
• Conduct high level technical discussions with engineering to increase new opportunities.
• Can obtain program information from a customer to manage production pipe line (supply & demand) or new business opportunity.
• Collaborating with various internal departments to ensure they fulfill all customer requests.
• Resolving complaints and keeping track of all processes that pertain to the client’s desires.
• Acting as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience.
• Collecting and analyzing data concerning consumer behavior to understand changing needs
• Engage proactively with current customers to identify and pursue additional sales opportunities across various offering
• Provide first-level technical support to customers, including troubleshooting product-related issues and escalating complex cases to engineering.
• Conduct technical presentations or demos for customers to explain product features and capabilities.
• Understand semiconductor supplier and customer market environment including acquisitions to maintain Macnica’s position in a distribution market

Requirements

• Bachelors degree in related study or equivalent workplace experience
• 2-7 years professional sales experience
• Competent and comfortable in selling Solutions and engaging at Sr. Leadership and C-Suite within customers
• Ability to summarize all business opportunities both verbally and in writing.
• Proven ability to build and maintain strong relationships with clients, ensuring satisfaction and long-term engagement.
• Comfortable working across departments to coordinate and fulfill customer needs.
• Excellent organizational skills with the ability to manage multiple accounts, deadlines, and travel commitments.
• Ability to advocate for customer needs internally while balancing company goals.
• Comfortable in a fast-paced, evolving environment with frequent travel and shifting priorities.

Benefits

• 15 days of vacation, plus 12 days of national holidays
• 40 hrs. of paid sick time off
• Health, dental, and vision insurance
• 401 (k) with company matching
• HSA/ FSA