Own the relationship with Cresta’s Partners and work with the internal Partner Team
Serve as the primary technical point of contact and platform expert for technology and solution partners
Lead partner onboarding, training, and ongoing enablement initiatives
Collaborate with partners to define and build joint go-to-market strategy
Identify new joint use cases and vertical-specific opportunities

6+ years of experience in Solutions Engineering, Partner Engineering, Customer Success, or similar roles
5+ years of experience working in the Contact Center space
Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments
Desire to be a platform expert and provide technical guidance
Ability to translate business requirements into technical solutions
Proven ability to work cross-functionally with Sales, Product, and Engineering teams
Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences
Strong project management and organizational skills

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees

Partner Solutions Manager

Key skills