Resident Relations Advisor

Role Overview

• Welcome and assist tenants (complaints, request follow-up, etc.)
• Conduct move-in and move-out condition reports, advisory visits, and technical monitoring
• Manage incidents/insurance claims (follow-up, support, expert assessment, commissioning of repairs)
• Participate in tenant meetings and monitor social issues
• Contribute to service quality and tenant/customer satisfaction

Requirements

• Minimum of two years of higher education (Bac+2) in a relevant field
• Proven experience of 3–5 years, with a strong field-oriented approach
• Knowledge of building pathology (building defects and deterioration)
• Rigour and strong organizational and service orientation
• Proactive with the ability to propose improvements
• Proven interpersonal and negotiation skills
• Understanding of client relationship quality and service delivery issues
• Comfortable with office software and administrative management
• Good verbal and written communication skills
• Ability to analyze and synthesize information
• Valid driving license (category B) required

Benefits

• Supplementary health insurance
• Meal vouchers
• Supplemental welfare insurance (prévoyance)
• Mandatory occupational pension plan (PERO)
• Works council (CSE) benefits
• Mobility plan / transportation scheme