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Resident Relations Advisor at Alpes Isère Habitat | JobVerse
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Resident Relations Advisor
Alpes Isère Habitat
Website
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Resident Relations Advisor
France
Full Time
3 weeks ago
$2,178 EUR
No Sponsorship
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Key skills
Communication
Negotiation
About this role
Role Overview
Welcome and assist tenants (complaints, request follow-up, etc.)
Conduct move-in and move-out condition reports, advisory visits, and technical monitoring
Manage incidents/insurance claims (follow-up, support, expert assessment, commissioning of repairs)
Participate in tenant meetings and monitor social issues
Contribute to service quality and tenant/customer satisfaction
Requirements
Minimum of two years of higher education (Bac+2) in a relevant field
Proven experience of 3–5 years, with a strong field-oriented approach
Knowledge of building pathology (building defects and deterioration)
Rigour and strong organizational and service orientation
Proactive with the ability to propose improvements
Proven interpersonal and negotiation skills
Understanding of client relationship quality and service delivery issues
Comfortable with office software and administrative management
Good verbal and written communication skills
Ability to analyze and synthesize information
Valid driving license (category B) required
Benefits
Supplementary health insurance
Meal vouchers
Supplemental welfare insurance (prévoyance)
Mandatory occupational pension plan (PERO)
Works council (CSE) benefits
Mobility plan / transportation scheme
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