Director, Commercial Operations

Role Overview

• Own the P&L: Demonstrate a clear understanding of the operational choices that impact both short and long-term financial outcomes and take accountability.
• Enterprise and Commercial Leader: Make decisions which prioritize Enterprise value creation in the markets while ensuring execution through resource allocation and organizational adaptation.
• Build and ensure that a holistic commercial strategy is put in place and is executed with our partners to drive positive business growth in a compliant way and in line with the country commercial policy document, ensuring proper governance on commercial terms executed in the market.
• Work closely & collaboratively with the Commercial/CTC regional stakeholders (across franchises) to create synergies for driving positive business results.
• Ensure that commercial strategies implemented in the market are in-line with the overarching Gross to Net strategy of the company.
• Execute a commercial strategy in line with business needs which drives positive business growth and brings the highest dollar value (ROI) back to the organization.
• Supply Chain & Customer Service: Effectively lead the customer service team to deliver on managing supply, inventory, in-market/to-market sales, expired goods, reconciliations, debit notes, credit notes, processing orders, demand planning and forecasting, update prices with pricing, manage supply issues, etc.
• Strategy Architect: Align cross-functional teams around a clear and compelling vision, strategic choices / objectives which will deliver both short-term and long-term business outcomes and reflect the local market environment and Enterprise priorities, have clear accountability for outcomes.
• Shape the Environment: Effectively communicate and engage external stakeholders and distributor teams to shape the market to the benefit of the company or the patients we seek to serve.
• Reputational Stewart: Role model and uphold our company values and standards to ensure compliance across all functional and levels within the CIS markets.
• People & Culture Leader: Understand and leverage cultural differences and role model our Enterprise ways of working and create a psychologically safe and collaborative culture where all employees feel respected, valued, and included.
• Build Talent: Identify, attract, coach, develop, and retain a diverse portfolio of talent, develop senior leaders in all relevant commercial functional and technical skills. Lead a team of 4 individuals.

Requirements

• More than 10 years of experience, with strong strategic and financial acumen that includes leading a P&L.
• Complete understanding of P&L management and impact of commercial terms on the bottom-line & working capital related outcomes.
• Experience within a commercial organization with a complex operating model.
• Accustomed to working in a diverse and rapidly changing workload, delivering projects across several teams, timelines and within a matrix structure.
• Strategic capability to shape market access, develop the markets, and work closely with the distributors to strengthen the approach to disease management in the market.
• Strong understanding of compliance, with the ability to assess the risks and opportunities.
• Ability to motivate and lead teams and create a culture of innovation and collaboration, in a fast-evolving environment.
• Strong business acumen, commercially astute, and analytical skills, and a full understanding of how to operate successfully in the distributor operated markets set-up.
• Growth mindset, innovation and strategic thinking.
• Experience leading diverse teams in a matrix environment, strong leadership and influencing skills.
• Very strong organizational and project management skills as well as negotiation and problem-solving skills.
• Strong influencing and collaboration skills with the ability to navigate among many different stakeholders at various levels within the corporation, work cross-functionally and cross-divisionally and lead teams to get work done, experience interfacing with colleagues in global functions.
• BA/BS degree or international equivalent from an accredited university
• Work Experience within distribution & trade channels is must
• Minimum 4 years of experience in a commercial role
• Minimum 1-year experience in people management
• Fluency in English is a must
• Must have Market Access or Commercial experience with dealing with Distributors, Alliance Partners, or other government institutions (e.g. MOH).

Benefits

• Flexible Work Arrangements
• Professional development opportunities