Define and execute the commercial strategy for Foods Connected’s product specialisms within the North American region.
Develop frameworks for account growth, renewal optimization, and cross-sell/upsell opportunities tailored to regional market dynamics.
Establish KPIs and reporting mechanisms to track account health, adoption rates, and revenue performance across North America.
Collaborate with SVP of Account Management to align regional goals with global growth objectives.
Oversee strategic account planning and ensure strong relationships with senior stakeholders in key North American customer accounts.
Drive adoption of additional Foods Connected products by identifying regional customer needs and aligning solutions.
Ensure renewal processes are proactive, data-driven, and focused on delivering measurable customer outcomes.
Introduce scalable methodologies for account management, including regional playbooks and best practices.
Partner with Professional Services to ensure smooth implementation and onboarding for new products in North America.
Work closely with Product teams to provide regional customer feedback and influence roadmap priorities.
Support Sales in pre-sales engagements for expansion opportunities within existing accounts.

Bachelor’s degree in Business, Technology, or related field.
8+ years of experience in account management, commercial strategy, or customer success within a B2B SaaS environment.
Proven track record of driving revenue growth through renewals and upsell strategies in North American markets.
Strong leadership experience managing multi-country teams and complex enterprise accounts.
Deep understanding of SaaS commercial models, account planning, and customer lifecycle management.
Experience with CRM systems and data analytics for account health monitoring.
Strong financial acumen and ability to develop pricing and growth strategies.
Knowledge of software solutions utilized across the Food Industry.
Microsoft: 365 Suite (Excel, PowerPoint, etc.)
Demonstrable experience in developing strategic and business plans.
Experience in leading and growing a team in a lean customer driven process.
Strong experience in business development strategies, customer engagement and customer negotiation.
Strong understanding of finance and measures of performance.
Familiarity with management best practices & excellent organisational and leadership skills.
Excellent communication, interpersonal and presentation skills.

Commercial Director

Key skills