Serve as the primary day-to-day contact for employer partners, consultants, and internal stakeholders.
Build strong, trusted relationships with clients through consistent communication and proactive issue management.
Understand client goals, challenges, and benefit strategies to ensure alignment with organizational solutions.
Oversee all aspects of account activity, including implementations, renewals, and ongoing service requests.
Coordinate cross-functional efforts across operations, clinical, IT, analytics and implementation teams to deliver timely and accurate outcomes.
Manage client deliverables such as performance reports, renewal materials, and plan updates.
Monitor account performance metrics, track key deliverables, and identify opportunities for process improvement.
Support data and reporting needs, ensuring timely and accurate delivery to clients and partners.
Anticipate client needs and provide recommendations to improve the member experience and optimize outcomes.
Apply knowledge of pharmacy benefit management (PBM), and claims processes to guide client discussions.
Collaborate with internal teams to resolve issues impacting the client’s members.
Stay informed on industry trends in benefits and pharmacy.
Partner with the sales and leadership teams to support client renewals, expansions, and strategic planning efforts.
Identify opportunities to deepen relationships and deliver additional value to employer partners.

Bachelor’s degree in business, healthcare administration, or a related field preferred
5+ years of experience in account management or client service within benefits administration, PBM, or healthcare industries
Strong familiarity with pharmacy benefits, claims processing, and employee benefit programs
Proven success managing multiple client relationships in a fast-paced environment
Excellent communication and interpersonal skills
Strong organizational and project management capabilities
Analytical mindset with the ability to interpret data and performance results
Proficiency with CRM, reporting, and client service tools
Highly responsive and client-centered
Skilled at balancing strategic thinking with day-to-day execution
Collaborative and team-oriented, with strong internal coordination skills
Proactive problem solver who thrives in dynamic environments

Account Manager – Benefit Solutions

Key skills