Client Success Account Manager

Role Overview

• Responsible for developing a sales plan for each named client
• what products, what expansion opportunities and the WHY Wellhub for the client in these areas, leading the client relationship for a portfolio of large and complex accounts after the point of sale throughout the client lifecycle;
• Ensure contracts renewals, expansions and negotiate contracts on an annual basis;
• Partner with client's HR and decision makers building an approach to connect their C level to other Wellhub execs and or the execs at other clients to broaden and deepen their connection and engagement with Wellhub;
• Provide product feedback (client requirements, product shortcomings, enhancements, etc.) to product management;
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

Requirements

• Solid experience in a client-facing position leading large and complex client relationships, cross-selling and upselling in an existing portfolio;
• Strong leadership skills and ability to collaborate with cross-functional teams, work in a team environment, and solve problems creatively and efficiently;
• Ability to operate independently and leverage lane management as needed;
• Strong attention to detail and extensive ability to manage multiple clients/projects concurrently;
• Able to analyze and improve current job processes/protocols and anticipate/manage change in a quickly moving global business environment.
• Highly proficient in both Portuguese and English.

Benefits

• Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
• A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.
• Health, dental, and life insurance.
• As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.
• Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
• It’s important to take time away from work to recharge. Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!
• Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
• Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.
• You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters.