Build and maintain strong, long-term relationships with clients to foster trust and ensure customer satisfaction.
Identify opportunities for upselling, cross-selling, and expanding service offerings to maximize account potential and revenue.
Develop and implement strategies to maintain client loyalty, minimize churn, and foster long-term partnerships.
Track and analyze account performance, providing regular updates and reports to clients on key metrics and outcomes.
Gather client feedback and share insights with relevant teams to inform product development, service improvements, and customer-focused strategies.

Proven experience in account management, sales, customer service, or a similar role.
Familiarity with managing multiple accounts and meeting revenue targets.
Proficiency with CRM software (e.g., Salesforce, HubSpot) and other account management tools.
Basic knowledge of data analysis and reporting tools like Excel, Google Sheets, or BI software.
Strong verbal and written communication for client presentations, emails, and internal collaboration.
Flexibility to adjust strategies and approaches based on client needs or market changes.
Ability to prioritize tasks, manage multiple accounts, and meet deadlines consistently.
Experience in upselling, cross-selling, and identifying growth opportunities within accounts.
Strong relationship-building abilities to maintain and grow client trust and satisfaction.
Self-motivation, accountability, and a proactive attitude in managing client relationships and responsibilities.

AYCM Sporting Pass with access to hundreds of sports facilities across the country;
Office snacks every day;
Meal Voucher;
Monthly Travel Pass;
Health Insurance;
Friendly, comfortable and informal office environment.

Account Manager

Key skills