Client relationship management and growth: manage assigned client relationships across retail and CPG.
Grow revenue within the assigned portfolio by developing new relationships across multiple buying centers and increasing presence across client relationships.
Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

Bachelor’s degree preferably with a Major in Business
At least 10 years of experience in either management positions at large Retail or CPG organizations and/or in Consulting or BPO industry (with recent experience working with a Retail or CPG client portfolio).
Significant business development, program and delivery management experience to Retail and/or CPG clients.
Understanding client P&Ls, KPIs, and operating models
Track record as client partner in rapidly growing client relationships
Track record of interacting and building relationships at CXO level
Strong executive presence
Hands-on experience with RFP responses, proposal creation, content development and leading proposal presentations
Experience in solution shaping & value framing turning business problems into AI/data use cases
Strong leadership, interpersonal, communication, and presentation skills
Strong knowledge and understanding of AI / ML concepts, promise of Generative AI and data fundamentals (data quality, pipelines, governance, privacy)
Experience collaborating with large, multi-location teams in a matrix structure
U.S. citizenship or permanent residency required.

To learn about the total rewards EXL offers please visit us at: https://www.exlservice.com/us-careers-and-benefits

Client Partner – Account Manager, Retail & CPG

Key skills