Customer Service Representative - PMShift

TEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Representative for their National Campaigns Unit at Computershare. In this role, you will assist shareholders with voting processes, manage inbound and outbound calls, and provide clarity on proxy materials during the Spring Proxy season.

Responsibilities:

• Handle inbound and outbound calls from shareholders regarding proxy voting
• Read and follow call scripts verbatim
• Assist callers with: How to submit votes online, by mail, or by phone, Understanding items on the ballot (board elections, compensation, mergers, governance proposals, etc.), Requesting paper copies of proxy materials, Updating or changing previously submitted votes
• Document interactions accurately while speaking, listening, and navigating systems
• Meet call metrics, QA requirements, and schedule adherence standards
• Manage challenging or frustrated callers calmly and professionally
• Support Computershare in gathering sufficient votes to meet legal/governance deadlines

Requirements:

• HS Diploma or GED
• 1+ year of contact center customer service experience (must include metrics, QA, adherence, etc.)
• 6+ months outbound calling experience within last 24 months
• Experience persuading customers to complete a task (e.g., payment, upgrade, confirmation — NOT sales)
• Clear, professional speaking voice (working with high‑net‑worth clientele)
• Ability to read scripts, speak, and take notes simultaneously
• Proficiency with Microsoft Office and multitasking across systems/dual monitors
• Ability to work in fast-paced, high-volume, stressful environments
• Strong de-escalation and professionalism skills
• Experience with Genesys Cloud