You are the first point of contact for our customers and support them in resolving their concerns.
You answer general inquiries and assist with the use of our digital services.
With care, friendliness and professionalism you ensure excellent customer satisfaction.
You build long-term, trust-based relationships with our customers.
Through your commitment you actively support the development of our digital banking solutions and contribute to the growth of our company.

Experience in back-office or administrative tasks, ideally at a financial institution in the German-speaking market; alternatively, experience in customer service or a comparable role
Experience in the banking or financial sector; vocational training as a bank clerk (Bankkaufmann/-frau) or a comparable qualification is a plus
Fluent German language skills, both written and spoken; English skills at B1–B2 level are an advantage
Excellent written and verbal communication skills
Strong problem-solving skills and confident handling of conflict situations

Health benefits
30 days of annual leave per year
Employee Assistance Programme – free and confidential support service for professional and personal concerns
Employee referral programme – bonus of up to €5,000
Bike leasing
Fully subsidised Deutschland-Ticket (Germany public transport pass)
Company pension scheme: industry-standard pension plan for the financial sector
Pension plan (Germany)
Attractive development opportunities within a globally leading financial company

Customer Service Representative, Banking

Key skills