Customer Success Coordinator
Arlington, Virginia, United States of America
Full Time
12 hours ago
$27 USD
No H1B
Key skills
SalesforceCommunicationCustomer Success
About this role
Role Overview
- Develop relationships and trust with members by providing support via phone, email, and ticket system.
- Collaborate with Customer Success team for proactive outreach and current member needs.
- Manage communication modes with members and provide guidance.
- Maintain detailed logs and accurate data of all accounts.
Requirements
- High School or Equivalent Certificate
- Excellent written and oral communication skills.
- Ability to remain organized and efficient while balancing multiple responsibilities.
- General Understanding of platforms used at NAA: Salesforce, ClickUp, and Microsoft especially
- Experience in Customer Support
- Experience in a call center environment
Benefits
- Flexible Hybrid schedule (2 days in office)
- Competitive pay
- Growth focused, ‘people first’ company culture
- Generous PTO and sick leave
- Health, vision, dental and more including newly added infertility coverage!
- 11 NAA holidays + 1 floating holiday of your choice!