Senior Customer Success Architect - Privacy Management

OneTrust is a leader in responsible data use and AI technology. The Senior Customer Success Architect will serve as a strategic advisor within the Privacy Management product portfolio, helping customers achieve value and success through expert guidance and support in compliance and privacy management.

Responsibilities:

• Establish Trusted Advisor status with senior business and technology leaders
• Develop and present strategic application and architectural design documents leveraging OneTrust best practices
• Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs
• Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures
• Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance
• Collaborate with external teams to align roadmaps and technical architectures with strategic business goals
• Translate and implement strategic needs into functional OneTrust technology-driven solutions
• Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action
• Successfully present to both implementation teams and C-level executives, earning their trust
• Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges
• Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards
• Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery
• Engage with customers to build long-term strategic relationships and ensure ongoing success
• Mentor junior team members to enhance their strategic skills and knowledge
• Establish structured feedback loops with customers to continuously improve OneTrust products and services