Lead, motivate, and manage a team of inside sales agents within a remote call center environment.
Provide ongoing coaching, performance feedback, and skill development to ensure team success.
Foster a positive, high-engagement culture focused on accountability, collaboration, and achievement.
Manage scheduling, staffing needs, and workload distribution to meet service level expectations.
Oversee daily call center activities to ensure productivity, quality, and service standards are met.
Implement best practices for call handling, customer engagement, and sales conversion.
Monitor, analyze, and improve KPIs such as conversion rate, call volume, talk time, follow-up activity, close rate, and revenue targets.
Develop and implement strategies to enhance both individual and team performance.
Use Salesforce to track pipeline activity, team follow-up, engagement, lead progression, and forecast accuracy.
Communicate goals, updates, and expectations clearly to the team.

5+ years of experience in inside sales, call center leadership, or a similar sales management role.
Proven success managing sales teams and improving KPIs.
Strong proficiency with Salesforce or similar CRM.
Excellent communication, coaching, and problem-solving skills.
Ability to analyze data and translate insights into strategies.
High level of organization and attention to detail.
Preferred: Experience in home services, retail sales, or related industries.
Preferred: Background in scaling sales processes and teams.
Preferred: Knowledge of call center technology, dialers, or workforce tools.

Inside Sales Manager

Key skills