HR Manager

Role Overview

• Lead and oversee end-to-end recruitment strategies, ensuring timely and high-quality hiring across all levels.
• Partner with hiring managers to understand workforce needs, define roles requirements, and calibrate candidate expectations.
• Guide recruitment teams on best practices, compliance, and market competitiveness
• Serve as the primary point of contact for employee relations matters, including grievances, disciplinary actions, performance issues, and conflict resolution.
• Conduct and oversee investigations related to misconduct, policy violations, and workplace concerns, ensuring due process and confidentiality.
• Provide guidance to managers on handling sensitive employee issues, performance management, and corrective actions.
• Ensure consistent application of company policies and labor laws to mitigate legal and labor risks.
• Manage complex cases such as terminations, review, and report redundancies, and forecast potential labor disputes.
• Play as a neutral and trusted advisor, balancing business needs with employee advocacy.
• Partner with legal counsel and external agencies when needed to address labor and compliance matters.
• Ensure proper documentation and record keeping for all discipline-related actions (Corrective Action Forms, Coaching Logs, Performance Improvement Plans).
• Coach managers/supervisors on effective feedback, performance conversations, and leadership behaviors.
• Collaborate with payroll, benefits, and other HR functions to ensure seamless service delivery
• Conduct new hire orientation and ensure a smooth transition from the recruiting team to training.
• Participate in the review, amending and/or creating and implementing human resource policies and procedures.
• Formulate responses for any unemployment claims and represent the company for unemployment hearings.

Requirements

• Bachelor's degree in human resources or related field
• Minimum of 7 to 10 years of progressive HR experience
• Strong exposure to recruitment, employee relations, and employee engagement in the BPO industry.
• Solid knowledge of labor laws, HR best practices, and compliance requirements.
• Proven experience managing complex employee relations cases and end-to-end recruitment.
• Background in payroll, benefits, and expatriates is an advantage
• Familiarity with HR Systems
• Experience partnering with senior leaders and managing cross-functional stakeholders.
• Excellent interpersonal skills with the ability to deal professionally with individuals at all levels inside and outside of the company
• Ability to maintain confidentiality of employee information
• Professional Human Resource (PHR) or Senior Professional Human Resources (SPHR) Certification or recognized H.R. certification a plus

Benefits

• Company-sponsored employee events
• wellness initiatives
• community involvement